RIGHT OF WITHDRAWAL:
The Customer may request a replacement product ordered with another product of equal or higher (in this case, by integration of the price) by sending no later than 7 working days from receiving the product, an e-mail with the description of the goods you want to replace.
Expenditure relating to shipments made for the replacement shall be borne by the customerThe instructions for making the return will be sent via e-mail, which will also indicate the return authorization code. The return must be received in our office no later than 15 days after receipt of order.
In accordance with and within the limits of the Decree Law 185 of 22/05/1999, the customer is entitled to withdraw from the purchase if not satisfied, by posting, no later than 10 working days from receipt of goods, a registered letter with acknowledgment of receipt or a telegram or a fax , or an email, later confirmed by registered mail within 48 hours, at our office:
S.Z. Tartufi snc Via Montemarcone 71/1 I-66041 Atessa (CH) - Italy
The Decree Law also provides that an essential condition for being able to exercise the right of withdrawal is that the goods are returned undamaged, with original packaging, accompanied by the receipt or invoice, attached to the expedition, and that the cost of all shipping charges are the responsibility of the customer. According to the Decree Law 185/99 states that the right of withdrawal is reserved exclusively for clients defined as "consumers", ie to individuals who purchase products for their own use and act for purposes not related to their professional activity, with the exclusion of merchants and retailers.